The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino's live chat agent also seemed to lack information about funds that were still stuck in the player's account.

The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.

The player's unable to verify himself as the casino is rejecting his documents. It has been resolved.

The player from Portugal faced repeated rejections for withdrawal requests over the past week despite having completed and accepted account verification.

На сегодняшний день вы готовы тащиться онлайн-играми и ставками в любой момент спорт, предназначенными для наших игроков из Казахстана, Узбекистана, России как и других стран.

The player had mainly been playing live roulette and had cancelled a bonus that he had received. He was unable to access his winnings due to the account ban. After the player's communication with the casino and our intervention, the issue had been successfully resolved and the casino released his winnings.

The player's requesting a refund as his deposit limit did not work. The casino has refunded the player due to a bug in their deposit limit feature, and the complaint was closed as "resolved".

The player from Latvia deposited money to the casino two days ago, but it has yet to be reflected in their game account or returned to their bank account.

The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and had claimed the winnings were not bonus-related.

The player from Germany has been waiting for a withdrawal since December. The player confirmed she received her winnings.

Man kann sich ja denken was passiert ist mit den 130 Euro,1500 ссылка Euro umsetzen mit 130 Euro.Das klappt nicht,man hat zwar die Möglichkeit Freispiele zu kaufen,das darf man aber in den 5 tagen nur einmal.Es kam wie es kommen musste ,das Geld ist weg.Wer von den Damen nun Recht hatte weiss ich bis heute nicht.

На почту либо телефон придет сообщение с новым временным паролем – с его насквозь вы сможете войти в аккаунт.

We’re glad you feel satisfied with our service overall, but we are sorry to hear that you’re having difficulties with the verification.